KIRKSVILLE, MO -- With winter just around the corner the Missouri Public Service Commission has once again enforced its Cold Weather Rule. The program will be in effect from November 1, 2010, to March 31, 2011, and is designed to help Missourians with their heating bill.
“It provides for a little bit of a safety net for customers that can’t pay a utility bill” said AmerenUE Spokeswoman Annette Sweet. “It gives them some steps that they can do to keep their heat on.”
The Cold Weather Rule prevents utility companies from shutting off your heat when the temperature is predicted to drop below 32 degrees during the following 24-hour period. Under the rule, customers must receive 10 days notice before their electricity or gas is turned off. The utility company must also attempt to contact the customer within 96-hours of disconnecting service and immediately before its shut off.
However, the program is not for everyone.
“It regulates utilities that are subject to regulation by the Public Service Commission” said Sweet. “So the rule does not include municipalities, Rural Co Ops or propane. But it does regulate most electric and natural gas utilities."
The program also provides a variety of ways to help Missourians who are having trouble paying their heating bills. The Cold Weather Rule was established in 1977.
For more information visit the Public Service Commission website or call their hotline at (800) 392-4211.
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